The following are the minimum specifications needed to run ANZ Transactive:
Operating System:
Internet Requirements:
Hardware Requirements:
Topics on this page:
Follow these steps to add ANZ Transactive to your trusted sites:
You should now be able to print a report from within ANZ Transactive by clicking on the
print icon from within any report screen.
When you print for the first time, you may get another pop-up. Click the Install button and the
standard Windows Print Dialogue will then display.
Further troubleshooting
If you continue to receive errors when printing such as Your current security settings prohibit
running ActiveX controls on this page, then you may have your Trusted Zone settings set
to Custom or Medium. To resolve this issue, follow the below steps - you only need to do
this once, and you can easily revert back to your original settings once the initial print has
been successful.
You can then revert back to your original trusted sites once you have printed successfully.
Revert back to your original trusted sites settings
Pop-up blockers prevent new windows from automatically opening when you visit a website.
This feature must be turned off or configured to allow pop-ups for the ANZ Transactive application.
This system checking tool checks whether your pop-up blocker is turned off.
Follow these steps to turn your pop-up blockers off in Internet Explorer version 8 and version 8:
Follow these steps to turn your pop-up blockers off in Internet Explorer version 8 and above - Alternative Procedure:
Important note: You may also have third party toolbars that may be blocking pop-ups.
These are typically located under the main Internet Explorer address field.
Please make sure that any toolbar pop-up blockers are turned off or configured to allow pop-ups from this site.
Follow these steps to allow ANZ Transactive to use pop-ups:
If you are using any additional pop-up blockers, then you will need to ensure ANZ Transactive is not blocked by these applications.
Each time you visit the ANZ Transactive site, your browser will send your ANZ Transactive cookie to the Bank’s server.
The server uses this information for authentication purposes and will provide you with your organisations’ view
of the application. For example, your organisations account information and transaction data.
This tool will check whether cookies are enabled.
Follow these steps to enable cookies:
Follow these steps to make ANZ Transactive a Trusted Site – Alternative Procedure:
ANZ Transactive is accessible via Internet Explorer (IE) 8 and above
At this time, browsers other than Internet Explorer are not supported and will cause problems when running ANZ Transactive.
If you do not have the recommended browser, please speak to your System Administrator or download and install IE from the official Microsoft website.
In all cases, 32 bit Internet Explorer versions should be used. On 64 bit systems, 32 IE is located under C:\Program Files (x86)\
ANZ Transactive has been extensively tested and is supported by Microsoft Windows Vista, Windows 7 and Windows 8.
This tool will check your operating system and version.
Find out more information about Windows from the official Microsoft site. Microsoft site.
Secure Socket Layer (SSL) is a protocol that provides encrypted communications over the internet and is used on
ANZ Transactive web pages to protect sensitive information in transition. Your system must be able to access
SSL in order to operate the ANZ Transactive application.
This tool will check your ability to access SSL pages.
Follow these steps to access SSL:
This tool will check that the security device drivers are installed and is only necessary if the User requires the use of a Smartcard.
This tool determines if the smartcard software has been successfully installed.
If the check advises that it is Unable to detect, you must run the ActiveX enabled check (instructions below).
Running ANZ Transactive effectively requires sufficient bandwidth of a minimum of 256 kbps.
This tool measures the time it takes to download a block of data as insufficient bandwidth may hinder the running of ANZ Transactive.
This test is indicative only. Contact your Internet Service Provider for more information regarding your bandwidth.
The tracert command is a Command Prompt command that's used to show several details about the path that a packet takes from the computer or device you're on to whatever destination you specify.
ANZ Transactive requires ActiveX controls to be enabled to use Print and Smartcard functionality.
To safely enable ActiveX you will need to add ANZ Transactive to your trusted sites.
If you do have permission to add trusted sites please see your network administrator or IT department.
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