Introduction

This page is designed to support both ANZ Transactive - Global and ANZ Transactive - Cash Asia customers. For easy access, please save this page in your internet browser favourites.

News

  • We are pleased to announce that we have set up an e-channel service team, dedicated to supporting your enquiries on both ANZ Transactive -Global and ANZ Transactive - Cash Asia. This new service centre will assist you with all enquiries regarding your online transactions while your existing transactional service contact points will continue to assist you with enquiries on payments. Over the coming months, we will be updating the contact numbers below with new toll free numbers where applicable.

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Guides


Helpline

Cambodia:
Phone: +855(0)23 999 255
(Mon-Fri, excluding weekends and public holidays)
8.00am to 6.00pm ICT
Email: BusinessService@anz.com
China:
Toll free nos:
China Unicom: 400 821 8030; China Telecom:400 651 9920
Overseas calling no: +65 6637 7677
(Mon - Fri, including public holidays)
Hours of coverage: 6:00a.m - 8.30p.m
Email: ebankingservicecn@anz.com
Hong Kong:
Toll free nos: 800908916 / 30134527
Overseas calling no: +65 6637 7675
Hours of coverage: 6:00a.m - 8.30p.m HKT
(Mon-Fri, including public holidays)
Email: ebankingservicehk@anz.com
India:
Phone: +91 22 3362 0001
9:00am to 6:00 pm ICT (Mon-Fri)
9:00am to 1:00pm ICT (Sat)
Email: ClientServices-India@anz.com
Japan:
Phone: +81 3 6212 7604 or 0120 870 289
(Free dial in Japan)

(Mon-Fri, excluding weekends and public holidays)
9.00am to 5.00pm JST
Email: wcsjp@anz.com
Philippines:
Toll free nos: 180016510778; 180089088334
Overseas calling no: +65 66377678
(Mon - Fri, including public holidays)
Hours of coverage: 6:00a.m - 8.30p.m
Email: ebankingservicephp@anz.com
Singapore:
Phone: +65 6637 7939
(Mon-Fri, excluding weekends and public holidays)
8.30am to 7.00pm SGT
Email: servicesg@anz.com
Taiwan:
Phone: +88 62 8722 5090
(Mon-Fri, excluding weekends and public holidays)
8.30am to 7.00pm CST
Email: servicetw@anz.com
Vietnam:
For enquiries in Vietnamese:
Phone: 18001777
(Mon-Fri, excluding weekends and public holidays)
8.00am to 5.00pm ICT
Email: VNOps.ClientService@anz.com
For enquiries in English:
Toll Free no: 12065239
Overseas calling no: +65 6637 7672
Hours of coverage: 6:00am to 7.30 pm ICT
(Mon - Fri, including public holidays)
Email: ebankingservicevn@anz.com


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